Cannot Find And Add The User (Doc ID 1999919.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms


Unable to assign an "Eyal Oren" as the owner or team member of an account

EXPECTED BEHAVIOR
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As this user exists in the resource directory and also has the Sales Rep role assigned, it should be possible to assign him to an account.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Fusion application
2. Click on Account tab
3. Drill down on specific account
4. Try to assign "Eryal Oren" as Account Owner

Cause

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