Bulk Import Loses Non Us7ascii Characters (Doc ID 2000247.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

Import of bulk posts that contain non-us7ascii characters (e.g. ö,ä,ü,ß which are german "umlauts") results in those characters being lost in the posts created in Publish

In some cases, special characters will cause the upload to fail.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
via Publish>Upload Posts with non-us7ascii characters

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to perform bulk import function of posts containing non-us7ascii characters

Cause

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