Why does the Outlook Installer download fail with error "A deployment package is not available because either access is restricted or the deployment package is not active" (Doc ID 2001315.1)

Last updated on NOVEMBER 24, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version and later
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to download the Sales Cloud for Outlook Installer via Set Preferences>CRM for Microsoft Outlook Installer the following error is displayed.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms