Live Chat - Agents Available But Still Receiving High Volume Of Missed Chats from IS chat links (Doc ID 2001648.1)

Last updated on APRIL 21, 2015

Applies to:

Oracle Live Help On Demand - Version 1.0 to 1.0 [Release ATG v1]
Information in this document applies to any platform.

Goal

Agents Available But Still Receiving High Volume Of Missed Chats from IS chat links

Get chats coming in, less chats getting missed.

Solution

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