Errors When Trying To Load Files In Lightbox (Doc ID 2001755.1)

Last updated on APRIL 28, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to upload a PPT file in Lightbox, the following error occurs.

ERROR
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Could not find server with webkey /cs/

Then when navigating away from the Lightbox screen, the following error occurs:

ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server exception during PPR, #3


STEPS
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The issue can be reproduced at will with the following steps:
1. In Fusion Applications, in the SImplified UI, click the icon for Lightbox.
2. Click the button to Upload a file.
3. On the confirmation screen for uploading the file, the first error occurs.
4. When navigating away from the Lightbox page to any other page, Analysis, Forecast etc, the second error occurs


Cause

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