Errors When Trying To Load Files In Lightbox (Doc ID 2001755.1)

Last updated on APRIL 28, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to upload a PPT file in Lightbox, the following error occurs.

Could not find server with webkey /cs/

Then when navigating away from the Lightbox screen, the following error occurs:

ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server exception during PPR, #3

The issue can be reproduced at will with the following steps:
1. In Fusion Applications, in the SImplified UI, click the icon for Lightbox.
2. Click the button to Upload a file.
3. On the confirmation screen for uploading the file, the first error occurs.
4. When navigating away from the Lightbox page to any other page, Analysis, Forecast etc, the second error occurs


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