Exception In Logs "NoAgentLoggedInWorkgroup" and Chats Waiting In Queue Are Not Ended (Doc ID 2001805.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Contact Center Anywhere - Version v8.1.3 and later
Information in this document applies to any platform.

Goal

Customer is wondering what can cause the message:

ACDServer : 120 : Exception: in TWCACD::NoAgentLoggedInWorkgroup
 

Solution

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