Chat System Restart April 21, 2015 (Doc ID 2001901.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Oracle Live Help On Demand
Information in this document applies to any platform.

Symptoms

On : NA version, Outage

ACTUAL BEHAVIOR
---------------
Outage of chat system

EXPECTED BEHAVIOR
-----------------------
Chat system should be up and running

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot chat with customers

Cause

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