Social Campaign Reports: Unable to open saved file (Doc ID 2002094.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Engage



 When clicking the download button, it downloads a weird file type that user cannot open (just says the file type is ‘file’).
 


STEPS
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The issue can be reproduced at will with the following steps:

1. Drill on "Download:This page" from Listen & Analyze >Social Campaigns>Custom Analytics
2. Once data is downloaded, select to OPEN the file
Result:
data is downloaded in excel spreadsheet
3.Once data is downloaded, select to SAVE the file


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users unable to use the function on offered - Listen & Analyze >Social Campaigns>Custom Analytics>Download:This page

Cause

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