Agent Console Blank on Log In. Other Agents Can Log In On Same PC (Doc ID 2002947.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Chat Infrastructure

ACTUAL BEHAVIOR
---------------
Agent gets blank screen when logging into Agent Console.

EXPECTED BEHAVIOR
-----------------------
Agent should be able to log in

STEPS
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The issue can be reproduced at will with the following steps:
1. Agent logs in with their user
2. Gets blank screen on login

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot chat with customers

Cause

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