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Mobile Approvals Fail For Specific Email Client (Doc ID 2002987.1)

Last updated on DECEMBER 15, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.


When approving a quote via a specific email client, an error message may be sent back:

An error has occurred while trying to process your Request. No changes have been saved. Details of the error are:
Keyword was not found in the email.

In the error logs: [ERROR] - Email body could not be parsed correctly, see comment in MailService.trimHtmlForEmailBody

However, the quote is able to be approved using other email clients.


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