Zip Code Based Account Assignments Are Not Working As Expected (Doc ID 2003269.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Fusion Territory Management Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

We have enabled zip code based account assignments and territories were getting assigned properly.

EXPECTED BEHAVIOR

However, on certain accounts if the zip code is followed by an '-' and 4 digit number, the low level territory is getting ignored and the account is getting assigned to the next higher level territory. The expectation is that only first 5 digit is considered and assignments work as expected.

No with 5 digit zip code +additional 4 digit, it never worked.
Example:10016-6055


Cause

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