Agent Receiving Chats When Set to Unavailable (Doc ID 2003940.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

We have recently had reports of agents receiving chats after they have placed themselves in an unavailable state. Please investigate how this is happening and how to correct it.
 

Solution

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