"Failed to retrieve template body from Content Repository" error when editing Email Templates (Doc ID 2004285.1)

Last updated on JULY 23, 2015

Applies to:

Oracle Fusion CRM Application Composer Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Problem Description: Error coming while trying to edit any of the 2 active email template body for Opportunity. This is happening with all users.
Earlier today were able to edit the templates for other objects, but for Opportunity it is not working.


Error Codes
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The message is Failed to retrieve template body from Content Repository : EXCEPTION:oracle.apps.crmCommon.extensibility.content.stellent.util.ContentRepositoryException: RepositoryException occured when trying to access Content Repository.docId=null,contentId=null,path=/Contribution Folders/Devoteam Country France and opportunity Closed/Won.html SOURCE=oracle.apps.crmCommon.extensibility.content.stellent.StellentRepository.getContentWithNoCheckout, LINE=274 SOURCE=oracle.apps.crmCommon.extensibility.content.stellent.util.ContentRepository.getContentWithNoCheckout, LINE=36 MORE DETAILS: Caused by: javax.jcr.PathNotFoundException: /Contribution Folders/Devoteam Country France and opportunity Closed/Won.html Caused by: javax.jcr.PathNotFoundException: Unable to get path info for path: /Contribution Folders/Devoteam Country France and opportunity Closed/Won.html .

Cause

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