Departments Showing As Closed Even With Available Agents (Doc ID 2004502.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version 1.0 to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : 1.0 version, Call Infrastructure

ACTUAL BEHAVIOR
---------------
Chat icon on the page is showing but when visitor clicks on it, he/she gets the "agent is unavailable" message.

EXPECTED BEHAVIOR
-----------------------
during hours of operation, the visitor is taken to an agent.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- from the customer site, click on the icon


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Not all visitors are transferred to an available agent.

Changes

 System restart occurred.

Cause

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