On Accounts Creation Page, Value Is Lost When User Navigates From Contact Search Page (Doc ID 2004969.1)

Last updated on OCTOBER 08, 2015

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms


Entered values are lost in account creation page after selecting contact.

EXPECTED BEHAVIOR
-----------------------
Entered values should remain even after selecting contact

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Accounts
2. Create Account
3. Enter Values
4. Select Contact
5. Return to Account creation page

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users facing difficulty to reenter details.

Cause

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