Simplified UI Automatically Creating A Blank Address On Contacts In Release 9 (Doc ID 2005381.1)

Last updated on AUGUST 28, 2015

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Other Issues

ACTUAL BEHAVIOR
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R9 - Simplified UI automatically creating a blank Address on Contacts

Seeing a weird behavior on Contacts WITHOUT Addresses where an empty address is being created without any reason.

EXPECTED BEHAVIOR
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The empty address should not be created

STEPS
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The issue can be reproduced at will with the following steps:
1. User navigates to a contact
2. Clicks on Profile tab - a blank Address record is created


If the user keeps clicking back and forth to Summary and Profile tabs, system keeps creating blank Addresses.



Cause

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