Why Are Emails Shared From Sales Cloud For Outlook Created As Open Tasks (Doc ID 2005697.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Goal

Why are Emails shared from Sales Cloud for Outlook created as Open tasks with due date as date of email sent ?
 

Solution

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