Agents Cannot Recieve/access Chats In Live Help (Doc ID 2006090.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

An agent has been assigned to a chat department but in their console they do not have an option to take chats. Why is that?
 

Solution

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