Unable to Login - Users are Prompted for SSO Login in OSN Even Though Already Logged in to FA (Doc ID 2006396.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Social Network Cloud Service - Version 11.1.9.0.0 and later
Information in this document applies to any platform.

Symptoms

On OSN 11.1.9.0.0 version


ACTUAL BEHAVIOR
---------------
When clicking on the "social" button in Fusion Home Page, the OSN embedded client opens on the right, but users are presented with a new login screen, and they are unable to login.

EXPECTED BEHAVIOR
-----------------------
It is expected for OSN to just open without being requested to login a second time.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Fusion Apps Home page
2. Select the "Social" button
3. A new login screen appears


Users are unable to login and use OSN.

Cause

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