Messages from users of rejected geo-targets appearing in Demographics Tab

(Doc ID 2006644.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Listen

ACTUAL BEHAVIOR
---------------
If a Topic is created and has rejected particular locations, it is still capturing data from those rejected locations. The messages can be seen from rejected locations in Demographics Tab of Dashboards


EXPECTED BEHAVIOR
-----------------------
If reject location has been set on a Topic, there should not be any data from those locations in Demographics in Dashboard.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a New Topic
2. Add couple of locations to be rejected from the Target Filtering
3. Save & Activate the Topic
4. Now Wait for the messages to be populated in the Topic
5. Go to Dashboards -> Demographics
6. Select the Topic created in Step 1.
7. Check the Map or the Top Countries

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trust the tool to capture correct information

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms