When Creating Debit Memo Received Error - You cannot update the ship-to customer site on this transaction. (AR-856788) (Doc ID 2006683.1)

Last updated on MAY 05, 2015

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

Users are getting an error 'You cannot update the ship-to customer site on this transaction. (AR-856788)' while saving manually created debit memo after Release 9 upgrade.

Steps
1. Navigate to Receivables> Billing
2. Create Transaction
3. Select Transaction Class - Debit Memo
4. Entered Business Unit, Transaction Source, Transaction Type, Transaction Number, Transaction and Accounting Date as today's date
5. On Bill-to Name, search and select the customer
6. The Ship to Name automatically populates
7. Enter lint information and Save
 

Solution

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