My Oracle Support Banner

Troubleshooting issues where mobile pages do not load ( including error - 'Error Loading Content - Server Error' ) (Doc ID 2007109.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Mobile Sales Cloud Service
Information in this document applies to any platform.

Purpose

 Provide more information for scenario where a mobile page fails to load. This scenario/error will typically require Oracle Support to investigate further, but some steps are included in this document for things to check.

It may include error :

Error Loading Content
Server Error


Possible causes are :

1. Security issues accessing mobile page
2. Repository/MDS issues encountered when accessing the mobile pages/objects

If this issue is occuring in a sandbox, ensure the sandbox is not published, as resolving the issue will take longer  if the problem exists in mainline.

If this scenario occurs due to a new product bug, Oracle will document an Alert on the issue.


Current product bug issues for this scenario are detailed below:
Note:2004317.1 Do not edit Mobile Contact List Layout pages in releases 9.2 patch bundle 5 and earlier

Note:2002752.1 Error Loading Content - Server Error on custom object added to Mobile 

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.