Users Unable To Log Into CCA IM/SM Client. Hangs On "loading Workgroup Memberships" (Doc ID 2007466.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Contact Center Anywhere - Version v8.1.2 FP2 and later
Information in this document applies to any platform.

Symptoms


All users are unable to successfully log into the CCA Client. Users passes authentication but hangs on at "loading workgroup memberships". During this time, the web servers are taxed with web service requests and database queries. Impacting multple web servers and all agents. More details to follow

Cause

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