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Account - Owner Field Not Appearing In The Drop Down List While Creating The Email Template (Doc ID 2007567.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Oracle Fusion CRM Application Composer Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Account - Owner field not appearing in the Drop down list while creating the email template

Issue:

When trying to make a email template and trying to insert the owner details in the template,  the Account - Owner field doesn't appear in the drop down list in both subject and email body.
 

Expected Behavior
Account Owner (standard field Owner or OwnerPartyId) should be available in the fields drop down of email template so that field can be added to the email body.

Reproducible Steps

1. Log into Fusion Applications

2. Navigate to Application Composer

3. Go to Email Templates

4. Create a template from Account object

5. email body field drop down does not contain the Account Owner field as an option.

Cause

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In this Document
Symptoms
Cause
Solution
References


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