OSC Outlook package in client shows lesser version than expected (Doc ID 2007582.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

Many times we come across situations where  a particular defect fix is coming in a specific release of Outlook package say 3.6.12, which would be  delivered as part of a particular OSC release say Rel9 PB5.

Environment also may have received Rel9 PB5, but in client it may still show previous version of client package say 3.6.10.

Once its confirmed that the environment has received Rel9 PB5  (verify info.xml  in profile --> Data folder in client's computer)


-<package_info xmlns="http://invisiblecrm.com/platform/info">-<product><name>Oracle Sales Cloud for Outlook</name><version>3.06.10.00</version><build_version>376</build_version></product>

 

In this case it still shows 3.6.10 and not 3.6.12.  The only possibility is a custom package extracted in previous version is in use still. 
 

Solution

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