Need To Send A Mail To Account Owner Throw A Workflow (Doc ID 2007611.1)

Last updated on MAY 23, 2015

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Need to send a mail to owner account throw a workflow

We have created a workflow to send a mail to the owner account when the value owner account it's changed.
The Object account is not in the recipient list and there is no way to generate an expression to send the mail to the owner account.

EXPECTED BEHAVIOR
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Ability to send an email to the owner of the account

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Workflow on object account and notice object account not in the recipient list

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot send emails correctly to the desired persons

Cause

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