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Medical / Dental / Vision Coverage Start Dates Are Incorrect (Doc ID 2008318.1)

Last updated on JULY 04, 2023

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
The coverage start dates for medical / dental / vision are incorrect after covering the dependents. The effective dates seem to be using the effective date of the session as a coverage start date instead of the coverage start date in the formula.

EXPECTED BEHAVIOR
-----------------------
Expect to see the correct coverage start date

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Process New Hire Life Event on 5/4/2015
Navigator > Benefits > Enrollment > Query person > Benefits Enrollment > Enrollments > Select Medical Plan Employee + Family Option
cover the dependents
save
The coverage start date is changed from 6/3/15 to 5/8/2015


Cause

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In this Document
Symptoms
Cause
Solution


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