Report error (PAY_PAYPROC_UNKNOWN_ERR) when running the Pensions Automatic Enrollment Assessment Process (Doc ID 2008475.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.9.2.0 version, UK - United Kingdom Legislation

When attempting to Run Pensions Automatic Enrollment Assessment Process
the following error occurs.

ERROR
-----------------------
PAY_PAYPROC_UNKNOWN_ERR

also receiving Report Delivery Errors

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1- Run Pensions Automatic Enrollment Assessment Process
2- Status for the Process shows complete and employee is enrolled into the Pension Scheme

Issue: However when we select the process, it shows 'Report Delivery' Error as well as error:  PAY_PAYPROC_UNKNOWN_ERR

Employee is however enrolled into pension scheme and quickpay can be processed for EEs and ERs pension elements sucessfully

Cause

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