After Doing The Product Setup, When We Query For The Particular Product It Shows 'no Result'

(Doc ID 2008577.1)

Last updated on JULY 01, 2015

Applies to:

Oracle Fusion Lead Management Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Lead Assignment

Even after the product setup is complete, there are no results when the product is searched on the product search window.
It shows no results.

Once the product set up is complete, it should be possible to query the product from the product search window.

The issue can be reproduced at will with the following steps:
1. Simplified UI -> Go to LEADS page
2. Click on a Lead to Edit it
3. Scroll down to select PRODUCT
4. Open the product dropdown
5. Click search -> Product screen opens up
6. Key in a text (e.g. 1BHK) click search
No Results

The issue has the following business impact:
Due to this issue, users cannot query Product


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms