Not Able to Connect to the DBaaS Instance via SSH due Authentication Token Manipulation Error or Under Java Cloud Service Provisioning (Doc ID 2008921.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle Database as a Service - Version N/A and later
Java Cloud Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

There are two scenarios where connectivity to Database as a Service (DBaaS) does not succeed.

1. When trying to access to the DBaaS VM via SSH as the oracle user these messages are displayed.

$ ssh -i <path-to-ssh-private-key> oracle@<vm-public-ip>
Warning: untrusted X11 forwarding setup failed: xauth key data not generated
Warning: No xauth data; using fake authentication data for X11 forwarding.
You are required to change your password immediately (password aged) 
Authorized uses only. All activity may be monitored and reported.
WARNING: Your password has expired.
You must change your password now and login again!
Changing password for user oracle.
Changing password for oracle.
(current) UNIX password:
passwd: Authentication token manipulation error Connection to XX.XX.XX.XX closed.

2. On Java Cloud Service (JCS) instance provisioning following error messages are observed. Working DB credentials were delivered.

Could not connect to DBaaS instance
Failed to connect to DBaaS Service

Cause

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