Duplicated City Names Are Causing Unexpected Behaviour In The Address Selection

(Doc ID 2009828.1)

Last updated on JANUARY 27, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Manage Accounts

ACTUAL BEHAVIOR
---------------
In SUI, when selecting an Address for a Contact, customer will select a state, and then customer will select city. In some cases, entering in a city will change the state.

EXPECTED BEHAVIOR
-----------------------
Customer expects that explicitly chosen states should not be overwritten by city choice.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In SUI > Contact > Create Contact
2. Set "Country" to "Brazil"
3. Set "State" to "Alagoas"
4. Set "City" to "Água Branca"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot easily choose a state without the city changing the state to some undesired default.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms