Error Message « The Sold-to Customer Contact That You Select Is Invalid » (AR-856417) (Doc ID 2009987.1)

Last updated on NOVEMBER 30, 2015

Applies to:

Oracle Fusion Receivables - Version 11.1.9.2.0 and later
Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Bill Customers-Create and Process Bill

When attempting to save a transaction for a particular customer account, the following error occurs.

ERROR
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The sold-to customer contact that you selected is invalid. (AR-856417)

STEPS
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The issue can be reproduced at will with the following steps:
1. Click on create Transaction
2. Fill in mandatory fields (business unit, transaction type, transaction source and bill-to name)
3. Fill in the invoice line
4. Save the transaction

BUSINESS IMPACT
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The issue has the following business impact: Due to this issue, users cannot save an invoice for that customer without empty the Sold-to field.

Cause

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