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Error Message « The Sold-to Customer Contact That You Select Is Invalid » (AR-856417) (Doc ID 2009987.1)

Last updated on JANUARY 24, 2023

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Oracle Fusion Receivables - Version and later
Information in this document applies to any platform.


On : version, Bill Customers-Create and Process Bill

When attempting to save a transaction for a particular customer account, the following error occurs.

The sold-to customer contact that you selected is invalid. (AR-856417)

The issue can be reproduced at will with the following steps:
1. Click on create Transaction
2. Fill in mandatory fields (business unit, transaction type, transaction source and bill-to name)
3. Fill in the invoice line
4. Save the transaction

The issue has the following business impact: Due to this issue, users cannot save an invoice for that customer without empty the Sold-to field.


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