Error Message « The Sold-to Customer Contact That You Select Is Invalid » (AR-856417)
(Doc ID 2009987.1)
Last updated on JANUARY 24, 2023
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and laterOracle Fusion Receivables - Version 11.1.9.2.0 and later
Information in this document applies to any platform.
Symptoms
On : 11.1.9.2.0 version, Bill Customers-Create and Process Bill
When attempting to save a transaction for a particular customer account, the following error occurs.
ERROR
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The sold-to customer contact that you selected is invalid. (AR-856417)
STEPS
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The issue can be reproduced at will with the following steps:
1. Click on create Transaction
2. Fill in mandatory fields (business unit, transaction type, transaction source and bill-to name)
3. Fill in the invoice line
4. Save the transaction
BUSINESS IMPACT
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The issue has the following business impact: Due to this issue, users cannot save an invoice for that customer without empty the Sold-to field.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |