Last updated on MAY 17, 2017
Applies to:Oracle Compute Cloud Service - Version N/A and later
Oracle Database as a Service - Version N/A and later
Java Cloud Service - Version N/A and later
Information in this document applies to any platform.
In applications deployed onto Platform as a Service (PaaS) instances, such as IaaS / DBaaS / JaaS, when trying to communicate via SMTP with external mail servers (outside of the Oracle Cloud), you will see the "SMTP Port 25 Closed for Outside Communication" error.
An example is an Oracle Database database trigger in an Oracle Database as a Service instance (DBaaS) sending out e-mail notifications on certain events happening in the database, with the trigger using the UTL_SMTP PL/SQL package; most likely error "ORA-24247: network access denied by access control list (ACL)" or "ORA-29278: SMTP transient error: 421 Service not available", will be reported.
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