Conversation between <Brand> & <Brand> in Engage (Doc ID 2010405.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Engage

ACTUAL BEHAVIOR
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The name of the user sending DM does not reflect in ENgage. It just shows - Direct Message between <Brand page>  & <Brand page>
 

EXPECTED BEHAVIOR
-----------------------
Name of the user from whom the Direct Message has started should appear on the Direct Message Header view.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, it takes longer time for the user to figure out the DM sender, thus reduces their productivity

Cause

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