SFDC Portal User Cannot Access to BigMachines Directly When Creating New Quote (Doc ID 2010880.1)

Last updated on MAY 28, 2015

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

     When users who are using Partner Portal in SFDC attempt to access BigMachines, the user reaches the BigMachines login screen instead of being automatically logged into BigMachines. To reproduce this issue, follow these steps:

1. In SFDC, go to Contacts, find a contact that has partner portal user enabled.

2. In the Contact of that user, click Manage External User and select Log in to Portal as User. Then, the Portal site will show up.

3. Go to Opportunities, and Open up one opportunities. Click "New Quote". 

The BigMachines login page will show up.

Cause

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