Login Failed. Error Received: Your login attempt failed for this account (User name: xyz@zyz Client IP: xxx.xxx.xx.xx)

(Doc ID 2010920.1)

Last updated on OCTOBER 10, 2017

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X to 6X [Release 6x]
Information in this document applies to any platform.

Symptoms

When attempting to login to Interact, you receive the following message:  Your login attempt failed for this account   (User name: xyz@zyz   Client IP: xxx.xxx.xx.xx).

Cause

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