Why Activity LastUpdateDate Not Updating On Adding "User" Record Or "Contact" Record To An Already Existing Activity (Doc ID 2011774.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Goal

Activity LastUpdateDate not updating

Using the LastUpdateDate field on the Activity Object to pickup changes to Activity Records.

The issue being experiencing is when add a "User" record or a "Contact" record to an already existing Activity.

The LastUpdateDate field only updates on the first add. For example follow these steps.

1) Create a new Activity and save it
2) LastUpdateDate field is set
3) Add a new Resource record to the Activity and save it
4) LastUpdateDate field is updated
5) Add a new Resource record to the Activity and save it
6) LastUpdateDate stays the same and is not updated despite the modification above.

Also have set the following profile options ,

HZ_INVOKE_OBJ_WF_ON_TRACKING
HZ_ENABLE_EVENT_TRACKING
 

Solution

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