Error AR-855267 Occurs When Saving A Credit Memo (Doc ID 2011821.1)

Last updated on NOVEMBER 02, 2015

Applies to:

Oracle Fusion Receivables - Version 11.1.9.2.0 and later
Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a credit memo for a transaction, the following error occurs:

ERROR
-----------------------
The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries. (AR-855267)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Billing > Credit Transaction
1. Populate Original Transaction Number
2. Populate Credit Memo header info
3. Populate Transaction Amounts
a.) Automatically derive tax from lines (selected)
b.) Populate Credit Percentage = 100 for LINE
c.) Click Complete and Close
Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create standard credit memos.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms