Error AR-855267 Occurs When Saving A Credit Memo

(Doc ID 2011821.1)

Last updated on NOVEMBER 02, 2015

Applies to:

Oracle Fusion Receivables - Version and later
Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to create a credit memo for a transaction, the following error occurs:

The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries. (AR-855267)

The issue can be reproduced at will with the following steps:
Billing > Credit Transaction
1. Populate Original Transaction Number
2. Populate Credit Memo header info
3. Populate Transaction Amounts
a.) Automatically derive tax from lines (selected)
b.) Populate Credit Percentage = 100 for LINE
c.) Click Complete and Close
Error occurs

The issue has the following business impact:
Due to this issue, users cannot create standard credit memos.


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