Receipts User Interface Times Out with Errors When Trying To Create A Receipt (Doc ID 2011855.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Tax Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Process Manual Receipts

When attempting to Create a Standard Receipt, using the UI, the following error occurs.

ERROR
-----------------------
The page at https://<yourpage> says:
A connection to the server has failed. (status=504)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Receivables Balances > Create Receipt > (Standard Receipt)
2. Populate:
Business Unit
Receipt Method
Currency USD
Entered Amount 20000
3. As soon as Receipt Date is entered, the UI freezes up and then times out.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Create Receipts via the UI.

Cause

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