Duplicate CPQ Quote Product is Created in Salesforce During the Save from CPQ to Salesforce (Doc ID 2012371.1)

Last updated on JUNE 03, 2015

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

Occasionally, when a sales user saves a quote in CPQ, then returns to the Salesforce (SFDC) Opportunity, the list of Quote Products can double, even triple.

For example, if there are five products in the CPQ Quote, there can two of each quote product, three of each quote product, etc. under Quote Products in SFDC.

Cause

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