Agent Consolel Freezes
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
On : NA version, Chat Infrastructure
Agent Console Freezes
Every time agent receives a IM (instant message ) in the Cisco jabber tool while she is chatting with a employee in the click to chat tool, it prevents her from typing in the click to chat tool. She has to minimize her click to chat screen and maximize it again in order for her to be able to type in the click to chat tool with a employee.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms