Agent Consolel Freezes (Doc ID 2013007.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

On : NA version, Chat Infrastructure

Agent Console Freezes

Every time agent receives a IM (instant message ) in the Cisco jabber tool while she is chatting with a employee in the click to chat tool, it prevents her from typing in the click to chat tool. She has to minimize her click to chat screen and maximize it again in order for her to be able to type in the click to chat tool with a employee.
 

Solution

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