How do the Instant Service Queue Messages Work?

(Doc ID 2013306.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


Is there any Instant Service documentation that gives detail on the Queue Messages set up in the Customer Interface configuration? We are looking at our options with these messages and I have a few questions.
1. Do Queue Hold Messages 1-3 display in the chat window at the Chat Queue - Time in Queue threshold time limits?
2. In the default Rotating Queue Message there is a token for the customer's position in queue, [%QueuePosition%]. Does such a token also exist for the current average wait time? And can we use the tokens in the regular (non-rotating) Queue Hold Messages 1-3?


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