Fusion Financial Reporting Workspace, Error "The Workspace Host Is Unknown. Check That The Host Is Valid And Running" (Doc ID 2013991.1)

Last updated on MAY 26, 2015

Applies to:

Oracle Fusion Financials Common Module Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Fusion Financials Financial Reporting Center R9 Cloud - system administrator unable to connect
Last patch 2-May-15    87693America Patching Window: Deploy ERP REL9.2 Level Rel9.5 Monthly for all CRM, ERP and HCM template customers. P4FA, BI, ERP/GSI.

Steps
-----------
Connect as system administrator

When I navigate to Open Workspace for Financial Reporting

ERROR
----------------
message "The Workspace host is unknown.  Check that the host is valid and running"  
However if click OK then workspace opens

Here is the navigation:  Navigator > General Accounting > Financial Reporting Center (get message "The Workspace host is unknown.  Check that the host is valid and running") Click OK, then Workspace opens.  
Click on Navigate > Applications > BI Catalog and page displays following:
"You are not signed in to the Oracle BI Server.  If you have already signed in, your connection might have timed out, or a communication error may have occurred.  To sign in again, click here.  If the problem persists please contact the site administrator."

It appears that workspace is not available or can't connect.  

URL for Fusion:
https://host/ledger/faces/InquiryReportWorkarea?fnd=%3B%3B%3B%3Bfalse%3B256%3B%3B%3B&webApp=HomePage&fndHomePageViewId=%2FAtkHomePageWelcome&_afrLoop=1313669050202553&_afrWindowMode=0&_afrWindowId=35qx3n7cr&_adf.ctrl-state=cjcyec72p_1

URL for Workspace:
https://host/workspace/index.jsp


What works:
------------------------
Another user was created and they can access Workspace OK

Cause

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