[OUTLOOK] - Choice List Values Are Displayed In Reverse Alphabetical Order (Doc ID 2014066.1)

Last updated on JULY 10, 2015

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Outlook Client

ACTUAL BEHAVIOR
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Choice list values from a fixed choice list field should be displayed in any order the user desires to

EXPECTED BEHAVIOR
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Choice list values from a fixed choice list fields is displayed in reverse alphabetical order

STEPS
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The issue can be reproduced at will with the following steps:
1. Log-in to FUSE
2. navigator -> customizations -> application composer
3. expand an object -> select fields -> custom tab
4. create fixed choice list field with custom choice list values
5. Enter the "Display Sequence" in a random order
6. Save
7. Open Outlook
8. Sync all changes
9. Check the field in Outlook -> the values are not displayed as specified in the "Display Sequence" - they are are shown in reverse alphabetical order

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create DEPENDENT DROPDOWN IN OUTLOOK FOR CUSTOM FIELDS

Cause

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