Outlook Synchronization Failing With Three Sync Issues After Creating a New Account of Type Customer

(Doc ID 2014405.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Other Issues

When attempting to sync with Sales Cloud after creating a new Account of type "Customer" without an Address, three sync issues are reported.

The Synchronization Control Panel shows



ERROR
-----------------------
The General Log (log.0000.txt) shows


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Click "New Account"
2) Enter Name "Test Account 1"
3) Set Type = "Customer"
4) Hit Save and Close
5) Click Sync Local Changes
6) Get Sync Issue "JBO-27023" and "JBO-27024"
You must specify an address.
ZCA_ADDRESS_REQUIRED

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users encounter a sync issue after creating a new Customer Account without an Address.

Changes

 

Cause

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