Outlook Synchronization Failing With Three Sync Issues After Creating a New Account of Type Customer

(Doc ID 2014405.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version to [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


On : version, Other Issues

When attempting to sync with Sales Cloud after creating a new Account of type "Customer" without an Address, three sync issues are reported.

The Synchronization Control Panel shows

The General Log (log.0000.txt) shows

The issue can be reproduced at will with the following steps:
1) Click "New Account"
2) Enter Name "Test Account 1"
3) Set Type = "Customer"
4) Hit Save and Close
5) Click Sync Local Changes
6) Get Sync Issue "JBO-27023" and "JBO-27024"
You must specify an address.

The issue has the following business impact:
Due to this issue, users encounter a sync issue after creating a new Customer Account without an Address.




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