REL 9 - Problem With Synchronization Outlook-SUI (Doc ID 2014958.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Synchronization

When attempting to sync Outlook with OSC the following error occurs.

ERROR
-----------------------
@@@@code:FC0090
@@@@rref:soap_2015-05-04T13-37-56-353.xml.gz.bin
@@@@message:The HTTP service located at https://xxx.crm.em2.oraclecloud.com/outlookEditionConnector/OutlookRequestHandlerService is unavailable.

This could be because the service is too busy or because no endpoint was found listening at the specified address. Please ensure that the address is correct and try accessing the service again later.

InnerExceptiond:The remote server returned an error: (503) Server Unavailable.
@@@@result:error

+

@@@@code:FC0090
@@@@rref:soap_2015-05-11T15-05-41-759.xml.gz.bin
@@@@message:The remote server returned an unexpected response: (502) Bad Gateway.

InnerExceptiond:The remote server returned an error: (502) Bad Gateway.
@@@@result:error

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Start synchronization
3. Sync fails

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync successfully

Cause

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