Unable To Convert Leads While Impersonating A Session (Doc ID 2015206.1)

Last updated on APRIL 28, 2023

Applies to:

Goal

If a user impersonating another user tries to convert a Lead to Opportunity, the error: "Your transaction cannot be saved during an impersonation session", is generated.


STEPS
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The issue can be reproduced with the following steps:
1. Login as user with Sales Representative role(User1)
2. Using proxies, create a proxy by adding Sales user (user2)
3. Login as user2
4. Click on the user name and select "switch to"  to connect to User1 session
5. In user1 session, search and open existing Lead
6. From Action select Convert
7. Hit save.

Solution

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