Live Help Chat Requests Arriving in Old Department (Doc ID 2015537.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Chat Infrastructure

ACTUAL BEHAVIOR
---------------
Chat requests arriving into old chat department


EXPECTED BEHAVIOR
-----------------------
No chat requests should be arriving into this department

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customers are launching chats into an unmanned department.

Cause

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