What is the Best Live Help Report to Show the Times of Missed and Abandoned Chats Across Deparments? (Doc ID 2015674.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

I am looking to pull the reports for our abandoned chats and miss chats for the last six months. I am looking for a what to just pull all of them at once of on a month to month. We trying to see what times during the day chats are abandoned and missed. Are you able to assist?
 

Solution

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