Lead Rank Fails To Map To Custom Opportunity Field On Lead Conversion (Doc ID 2015905.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.11.1.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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Lead Rank Fails to Map to Custom Opportunity Field on Lead Conversion


Issue description:
Lead Rank has been extended and then mapped to a custom Opportunity field during Lead to Opportunity conversion. Although custom mapping is successful for other fields, this field mapping fails to populate.


STEPS
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1. Setup & Maintenance: Manage Standard Lookups
Lookup Type: MKL_LEAD_RANK_SETID
2. Add Lookup Codes for the following values: LOW, MEDIUM, HIGH
3. Save & Close
4. Navigator > Application Composer
Application = Sales
5. Create a custom Fixed Choice List field on the Opportunity object. Create a custom Lookup Type for the custom field with the following values: LOW, MEDIUM, HIGH
6. Save & Close
7. On the Opportunity object, set the new custom field to display on the Simplified UI Details page.
8. Within Application Composer, select Application: Marketing
Click the Copy Maps hyperlink on the left-hand side of the screen
Drill down on the map.
9. Application automatically selects Entity Mapping "To Opportunity / From Sales Lead"
In Attribute Mappings, in the "To" column, select the custom Opportunity field. Select "Rank" in the From field. Save & Close.

10. In the primary application, create a new Lead. Set priority to LOW. Convert the Lead to an Opportunity.

Result: When viewing the resulting Opportunity, the custom Opportunity field is null.
Expected result: Field value should be LOW (Reminder: Data is successfully copied for other custom fields configured via the above steps - issue appears to be related to out-of-box Rank field).

As a result of this issue, Sales Lead data that should be copied to the Opportunity is lost.

Cause

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